Hong Kong Airlines wins two awards for customer service and top service brand.

  • January 26, 2017

Hong Kong Airlines have recently been granted two prestigious awards;  Customer Service Excellence Award 2016 “Grand Award – Gold Award” and Hong Kong Top Service Brand Award, showing the increasing industry recognition of the airline’s endeavours for excellence in service.


Mr Stanley Kan, Service Director of Hong Kong Airlines said, “Hong Kong Airlines always strives for quality services. We not only put emphasis on the front line, but also foster a service culture in other departments of the company. We are very delighted to see the company winning these two famed awards at the beginning of the year. Our competitors were local brands from different industries. We are truly grateful for the support from our consumers and the organizers without which we could not win such recognition from fierce competition.”

When talking about the highlights of Hong Kong Airlines services, Stanley said, “We are good at observing the real needs of the passengers. The airline encourages service innovation with a people-oriented principle. A good example is the service series of ‘Sweeten You Up’ launched in recent years, which include the well-received complimentary offering of Musical Instrument Protection Case and ‘Happy Angel’ service for family travellers.


Having been growing fast in the past ten years, Hong Kong Airlines is now expanding from a regional airline to an international carrier. The glory of these two awards proves the airline’s maturity as an outstanding local brand, which urges us to continuously uplift our service standards.

Hong Airlines operates Airbus A330 daily from Auckland to Hong Kong and offers full service in a two cabin layout.

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